Política de Privacidade

Última atualização: 16 de março de 2026

This Privacy Policy describes how TeleConexão collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly when you use our digital literacy courses and online safety training services.

Informações que Recolhemos

We collect various types of information to provide and improve our services for digital skills training and online literacy courses. This includes personal data you provide directly to us when registering for courses, such as your name, email address, phone number, and age range to ensure age-appropriate content delivery.

When you use our website and courses, we automatically collect usage data including your IP address, browser type, pages visited, time spent on each page, and interaction patterns with our video calling and social media training modules. This helps us understand how users navigate our platform and which digital literacy topics are most valuable.

• Registration and account information
• Course progress and completion data
• Device and browser information
• Geographic location (country/region level)
• Interaction data with learning materials

Como Utilizamos as Suas Informações

We use the information we collect to deliver our digital skills and online literacy courses effectively. Your personal data helps us personalize your learning experience, recommend appropriate modules for internet navigation confidence building, social media basics for mature users, video calling proficiency training, and online safety awareness workshops.

We analyze usage data to improve our course content, identify areas where learners need additional support, and develop new training materials addressing gaps in digital competency. We also use your information to communicate with you about course updates, new workshops, technical support, and important security notices related to online safety.

Additionally, we may use aggregated and anonymized data for research purposes to understand broader trends in digital literacy needs across Portugal and to measure the effectiveness of our online safety awareness programs.

Seus Direitos

You have the right to access, correct, or delete your personal information at any time. Under data protection regulations, you can request a copy of all personal data we hold about you and understand how we use it. If you find any information is inaccurate or incomplete, you can request corrections.

You also have the right to restrict how we process your data and to object to certain types of processing. If you no longer wish to receive communications about our courses and workshops, you can opt out of marketing communications while maintaining your course access. To exercise these rights, please contact us using the details provided below.

We will respond to all data requests within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority if you believe your data has not been handled appropriately.

Cookies e Rastreamento

We use cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies help us remember your preferences, maintain your login session, and understand how you interact with our digital literacy courses. These small files are stored on your device and allow us to provide a more personalized experience when you return to our site.

We use both essential cookies necessary for basic functionality and analytical cookies to understand user behavior and improve our services. Some cookies are set by third-party services we use for analytics and performance monitoring. You can control cookie settings through your browser, though disabling essential cookies may affect your ability to use certain features of our courses.

For detailed information about which cookies we use and how to manage them, please refer to our Cookie Policy.

Segurança dos Dados

We take data security very seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols, particularly for sensitive data such as payment information and login credentials.

All staff members with access to personal data are bound by confidentiality agreements and trained in data protection practices. However, no method of transmission over the internet is completely secure. While we strive to use appropriate security measures, we cannot guarantee absolute security of your information.

If we discover a security breach affecting your personal data, we will notify you promptly in accordance with applicable data protection laws and provide information about the incident and steps we are taking to address it.

Retenção de Dados

We retain your personal information for as long as necessary to provide our services and fulfill the purposes for which it was collected. Course enrollment data and learning progress are maintained throughout your active participation and for a reasonable period afterward to allow you to access completion certificates and records.

Account information is retained while your account is active and for a minimum of one year after account closure, unless longer retention is required by law. Usage and analytics data may be retained in aggregated, anonymized form for longer periods to support our research and service improvement initiatives. You can request deletion of your data at any time, subject to legal retention requirements.

Alterações a Esta Política

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this policy and, if necessary, by sending you an email notification or displaying a prominent notice on our website.

Your continued use of our digital literacy platform following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information. If you have concerns about any changes, please contact us to discuss them.